Refund policy

Please choose carefully before you buy. Due to health and hygiene reasons we are unable to offer an exchange or refund policy due to change of mind. 

As we offer express delivery shipped the same day we have to process orders as fast as possible and so we have had to automate our process.

This means we are unable to cancel orders so please choose very carefully before ordering

For faulty products, we offer a 30 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

If you need to organise a replacement of faulty goods please email us at orders@puphood.co.uk and we will get back to you within 2 business days maximum. In your email please include:

• Your full name
• Your order number
• Reason why you are returning the product
• A minimum of three clear images showing how the product is faulty
• Please ensure the products are clean before they are returned

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.